We're looking for Support Engineer [remote] who has a strong problem solving capabilities to join proven as the world's fastest database for operational analytics.
We build software purpose-built for breakthroughs: for our customers and for your career.
MemSQL is The No-Limits Database™ for applications and analytics. We envision a world where every business can make decisions in real time and every experience is optimized through data.
Join us in this mission!
Who we need
We are looking for partner and team player who will collaborate with other members of our Engineering Team to identify, diagnose, and resolve customer problems. If you love to analyze and solve complex infrastructure resource and application deployment issues — you are in the right place!
Essential qualities:
  • Experience with databases, SQL, and SQL Query Optimization. You should be familiar enough with at least one commercial or open source database to decipher its EXPLAIN plan and understand potential performance impact.
  • A solid devops/sysadmin skill set. That means you are hands-on with Linux and you know three ways to find a file, check utilization of system I/O, and measure network throughput. Bonus points for familiarity with Kubernetes.
  • Previous customer-facing technical support experience and experience improving processes around support and operations. Ticket triage, escalation, and reporting business metrics back to the organization.
  • Strong written and spoken communication skills in English. Have the ability to explain technical concepts to a wide range of end-users.
  • This position will likely include working weekends (Saturday, Sunday or Both)

Optional requirements:
  • Familiarity with distributed systems. You've figured out how to deploy and maintain distributed applications and services across multiple machines without painful repetition. Bonus points for knowing how to analyze them for performance bottlenecks and remove single points of failure.
  • You script for fun and profit. Whether it's Python, Bash, or Go, you should have a go-to solution for quick and dirty problem-solving.

What you will do day-to-day:

  • Work closely with enterprise customers, acting as the first-line-of-defense for complex technical issues.
  • Partner and collaborate with other members of the Engineering Team to identify, diagnose, and resolve customer problems.
  • Work to streamline and improve various support and engineering processes and tools, author new internal runbooks, help the team to continually improve efficiency and effectiveness.
  • Ensure customers have a positive support experience during every interaction
What we offer
We're a supportive and fun-loving team with a strong sense of technical curiosity. Team members are recognized and rewarded for leveraging personal strengths that help the team meet business goals. Come bring your unique traits to the team that will allow us to deliver a great learning experience to customers.
Remote-friendly
And no time-consuming daily calls. Your results matter, not your online presence
Friendly and supportive team
Team of professionals with passion not just to 'write clean scalable code', but clear vision of what they are contributing for, sense of humor and great collaboration skills
Competitive salary
Competitive from start and reviewed regularly to keep up with everyone.
Company Stock Grants
As a privately held company, we strive to give meaningful stock grants through our equity program
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